Hanging on phone for taxman costs us millions: Taxpayers query HMRC premium rate bills | Daily Mail Online
Last period Labour’s Margaret Hodge, head of the national Accounts Committee, said: ‘When people get no choice but to contact HMRC to discourse their tax affairs, I find it totally unacceptable that it uses 0845 numbers. It charges group for the vantage of waiting for the sphere to pick up.’ Last year, the mean waiting time period more than doubled from 107 seconds to 282 seconds and betwixt April and September, the NAO aforesaid just about 6.5million group ‘waited eternal than ten minutes’ – excluding the case dog-tired listening to the machine-controlled greeting.
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